Our products are made from high-quality, sustainable materials that are built to last.

Each product comes with detailed instructions. You can also find video tutorials on our website.

• Lifespan: The bulb included with the lamp typically lasts between 1,000 - 2,000 hours.
• Replacement: This is a standard GU10 base bulb. You can easily buy replacements from our shop at a discount for returning customers, or find them at any local hardware store or online marketplace.

Yes, all our lamp models come with a dimmer switch.

• Mechanism: Brighter light = Higher heat = Faster melting and stronger scent.
• Pro-tip: Turn it to Max to fill the room with scent quickly, then dim it down to enjoy a soft ambient light and a subtle fragrance background.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Yes, all transactions are encrypted and processed through secure payment gateways.

Lamp Body & Power: Warranty for [Enter months, e.g., 03 months] covering manufacturer defects (1-to-1 exchange).

Bulb: Since this is a consumable item, we guarantee it upon arrival. If you receive the package and the bulb is broken or doesn't light up, please contact us within 24 hours, and we will ship a replacement bulb immediately.

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

You can have your order shipped to PO boxes and military APO/ FPO.

Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.

*Only available for POX box or Military APO/FPO within US. 

We offer a 30-day return policy on all unused items in their original packaging.

Contact our customer service team with your order number to initiate a refund request.

Any refund is required to be issued to that same credit card you used to make an order. Shipping fee will NOT be refundable once items have been shipped. Your refund request will be processed in 3 – 4 working days, you should see the reimbursement on your account over the next couple of business days depending on your financial institution.

You can reach us via email or through our social media. Our support team is available Monday-Friday, 9am-5pm.

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at cs.thelightalley@gmail.com.